Thursday, February 8, 2018

Mirjam-Mari Marastu: the way to combat cyberbullying is through action

Cyberbullying is an issue that did not exist a few decades ago, but has become a nuisance in contemporary times. While the bullying takes place online, it still constitutes psychological violence that can have a real detrimental effect on the victim. Mirjam-Mari Marastu, an expert in legal advice, answers questions about how to deal with the problem and about when bullying becomes a criminal offence.

When does escaping help?

There is a humorous image about cyberbullying that sometimes appears online, which offers the following steps for dealing with the problem:

  1. Take your computer
  2. Turn it off

While the joke is somewhat harsh, it does contain some truth. According to Miriam-Mari Marastu, escaping (leaving chat, blocking the bully) is a practical act, because it strips the bully of their channels.

It is often thought that communication with the person must be continued, that there is no right to silence anyone, or that blocking is for losers. Becoming a victim of harassment is often accompanied by feelings of shame or of having done something to deserve it. In reality, ceasing communication is a victory for the victim, and also their right, because by doing it, the bully loses their power, which they were abusing in the first place.

When blocking does not help

The internet often provides means for the bully to create new channels through which to harass their victim. According to Marastu, in those cases there is a chance to turn to people who are experts in dealing with these things. “Each proper communication network, message board, or website has their rules for activity, and a moderator who is responsible for enforcing them.” With large networks like Facebook or Google, the language barrier means that filing a complaint may not produce results. “Our web constables can help in these cases and have done an admirable job so far.”

“In any case, it is important to share one’s experience with a trusted person, be it a parent, a teacher, a friend... For someone to be able to help, even by simply saying that what is happening is not OK.”

When bullying becomes criminal

Often the solution is not as simple as turning off the computer. As there is both a physical and a psychological barrier between us and others in the world of online communication, it becomes easy to think that whatever happens in the cyberworld, stays there. However, one must not forget that while the bully might be anyone, however far away, they are still a real person. The victim is also a real person, regardless of whether they are a classmate or an acquaintance from the other side of the world.

This is best illustrated by how easy it is for cyberbullying to turn into criminal activity. Marastu points out what exactly is prohibited by law:

       To impersonate another person or to post on their behalf
       To share another person’s private information without their approval, such as their phone number, address, personal identification code, etc.
       To post pictures of another person that have not been taken in a public space without their permission
       To defame someone or to incite hostility against them

“In these cases, the police must be contacted,” Marastu confirms.

When in doubt

The law has its nuances. As with school bullying, where the expectation is that the bully can be dealt with according to the school’s internal rules, the rules of a website are also the first thing upon which to rely. “Unfortunately, the police cannot get involved before certain lines are crossed,” Marastu concedes.

“A web constable can also help when you are unsure of whether the police should be involved.” Advice is given in any case and constables are experts on the subject. “With trickier cases like defamation, free legal advice can be of help, and it is available to all residents of Estonia.”

Not only a matter for young people

Nowadays the internet is used by people of all ages, and adults or elderly people can become victims of harassment just like schoolchildren. The bully may notice some published opinion, a lack of knowledge, or the victim’s demographic, which they will use to threaten or insult the person, or in worse cases, to harass them in real life.

A recent form of bullying that has become a punishable crime is known as doxxing, which entails publishing the victim’s personal details (phone number, address, etc.), allowing entire groups of people to anonymously harass the victim and often also their loved ones via threatening phone calls, e-mails, packages, or stalking. In the US, victims of doxxing are often adult women.

Mirjam-Mari Marastu: always seek help

“The surest thing is to ask for advice from a web constable, who can assess what the best solution would be and whether the bullying has become criminal,” Marastu says. Web constables can be contacted fairly quickly via Facebook and they will answer various questions. Isolating the victim is a classic tactic of the bully and seeking help can combat this.

Mirjam-Mari Marastu is an expert in legal advice in YourOffice.


Help is currently provided by web constables Maarja Punak, Andero Sepp, and Jana Frolova.